FAQs

Downloading Video from VHA (Windows 7 & 8)
The video image is stretched. How do I fix this?
How do I obtain copies of whole testimonies or portions of testimonies?
How does Projects help me organize my searches?
What does it mean when the status of a video shows "Not Yet Viewable"?
What does it mean when the status of a video shows "Viewable w/i 48 Hrs"?
What does it mean when a gray box that says "data only" appears next to the interviewee's name?
What does it mean if the camp name I find has (generic) after it?
What does it mean if the camp name I find has (u) in front of it?
How can I search for a city name if I don't know how it was spelled during the prewar era?
Can I search for a person if I don't know exactly how to spell his or her name?
I cannot find a specific person I thought was born in a certain country. Why is this?
I am getting too many results. How can I narrow them?
Why do I see the characters ` and ´ in personal names?
Why do I see strange characters on some pages of the VHA?
Can I currently search and view ALL testimonies in the USC Shoah Foundation Institute Visual History Archive?
What is a segment?
Why do some segments have keywords and other segments have none?
Does the USC Shoah Foundation Institute continue to make changes to the Visual History Archive search interface?
Does the Visual History Archive allow Boolean searches?
I can't see everything on the screen. What's wrong?